INSIDE SALES REPRESETATIVE - ABBEVILLE, SC

INSIDE SALES REPRESENTATIVE – ABBEVILLE, SC

Job Summary:
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.

Essential Functions:

• Receives and places customer calls/emails to take orders, recommend products and provide other information to assist the customer.
• Strives to take proactive measures and create systems to drive sales growth.
• Works with sales team to enter and obtain selling price requests for customers and prepares quotations within limits of established guidelines.
• Processes and enters orders in current ERP software platform.
• Manages miscellaneous customer requests to insure 100% customer satisfaction.
• Stays current on status of orders to meet goals by assuring that schedules, specifications and deliveries are met.
• Handles customer complaints and directs returned goods to appropriate personnel for evaluation.

Secondary Duties:
Processes returns and credits for customers.
Maintains quote files for all customers.
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Qualifications:
Education: High School Diploma
Experience: 1-3 years sales or customer service
Skills:

Knowledge of products, manufacturing processes and products
Applications in assigned product line
Computer literacy

Special Requirements:

Excellent telephone skills
Clear, pleasant voice
Excellent verbal and written communication skills
Good diplomatic skills and tact during stressful situations
Positive, professional and friendly image

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