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Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected. We’re proud that we’ve been helping propel the human world forwards during our 160 year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big. Today we’re an aligned global business of five divisions and around 22,000 colleagues, that touches the lives of millions every year across five vibrant global markets. So whether you’re an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There’s never been a better time to join Smiths. And help us create the future.
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience
Duties & Responsibilities
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers. • Maintain customer satisfaction ratings based on explicit criteria implemented by the company. • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. • Analyze and communicate lead times and customer order status. • Provide product support. • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy. • Input data into the company computer platform. • Assist in creating ways for delivering excellent customer service to irate or problematic customers. • Data Entry
Qualifications: Strong organization and time management skills. Ability to work in a fast pace environment and handle multiple requests simultaneously Education: High School Diploma or equivalent (GED) required. Post high school education is preferred Experience: Customer service, sales, training or member retention preferred Skills: Ability to quickly learn program and product knowledge Knowledge of products, manufacturing processes and products Intermediate Computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook Special Requirements: Polished phone demeanor, tone and etiquette is required Excellent verbal and written communication skills Ability to build relationships with clients, consumers and coworkers Good diplomatic skills and tact during stressful situations Strong desire and passion to help people.
Salary & Benefits
Medical / Dental / Vision plans Paid Holidays Vacation Pay Tuition Assistance and Professional Development Programs 401K
We participate in the E-Verify Employment Verification Program. Must be authorized to work in the United States without company sponsorship now or in the future. “This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.” Except where prohibited by state law all offers of employment are conditioned upon successfully passing a drug test. Please locate our privacy notice at: http://www.flextekgroup.com/pdf/Smiths-Privacy-Notice-Applicants-Policy-8.12.pdf