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CUSTOMER SERVICE ASSISTANT – ABBEVILLE, SC

To apply please visit our website: https://www.smiths.com/job-search/job-details.aspx?nPostingId=100272&nPostingTargetId=197848&id=P5DFK026203F3VBQB8M68LOWQ&LG=EN

About Us

Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected. We’re proud that we’ve been helping propel the human world forwards during our 160 year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big. Today we’re an aligned global business of five divisions and around 22,000 colleagues, that touches the lives of millions every year across five vibrant global markets. So whether you’re an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There’s never been a better time to join Smiths. And help us create the future.

 

Job Summary:

Performs diversified duties to provide best possible service to the HVAC market customer base with the purpose of driving sales growth and optimizing the customer experience.

Essential Functions:

Processes orders from customers and sales representatives as well as input data into the company computer platform.  Work with inbound and outbound phone calls, emails, and other forms of communication to address the needs of our customers.  Assure timely delivery of orders by working with other departments on a daily basis.  Performs routine clerical support duties to assist the Customer Service department and Sales department.  Help facilitate, analyze and resolve customer issues. Provides information per customers’ requirements via telephone, email, and written information to existing and potential customers with management approval. Works closely with Accounting in processing credits and other financial needs per customer requests. Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.  Informs manager of problems with meeting customer requirements.  Handles customer complaints, literature requests, and directs returned goods to appropriate personnel for evaluation.

Qualifications:

Education:        High School Diploma required. Associate degree in a related discipline preferred               

Experience:      3 years customer service related experience preferred

Skills:                Ability to work in a fast pace environment and handle multiple requests simultaneously

Computer literacy: Microsoft Word and Excel Required, PowerPoint and Outlook preferred

Strong Organization & Time Managements Skills

Strong Data entry skills

Outstanding communication skills, both verbal and written

Outstanding telephone skills, clear, pleasant voice

Good diplomatic skills and tact during stressful situations

Positive, friendly and professional image

Strong desire and passion to help people

Salary & Benefits

Medical / Dental / Vision plans Paid Holidays Vacation Pay Tuition Assistance, 401K

 

Additional Information

We participate in the E-Verify Employment Verification Program. Must be authorized to work in the United States without company sponsorship now or in the future. “This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.” Except where prohibited by state law all offers of employment are conditioned upon successfully passing a drug test. Please locate our privacy notice at: http://www.flextekgroup.com/pdf/Smiths-Privacy-Notice-Applicants-Policy-8.12.pdf