Flexible Technologies

A Leader in Hose and Ducting Manufacturing

Customer Service Representative

Performs diversified duties to provide best possible service to the customer base with the purpose of driving sales growth and optimizing customer experience.

Pay Range

$16.00 – $20.00/hour

Essential Functions

  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
  • Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Analyze and communicate lead times and customer order status.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
  • Input data into the company computer platform.
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers.

Secondary Duties

  • Data Entry

Qualifications

  • Strong organization and time management skills.
  • Ability to work in a fast pace environment and handle multiple requests simultaneously.

Education

High School Diploma or equivalent (GED) required. Post high school education is preferred.

Experience

Customer service, sales, training or member retention preferred.

Skills

  • Ability to quickly learn program and product knowledge.
  • Knowledge of products, manufacturing processes and products.
  • Intermediate computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook.

Special Requirements

  • Polished phone demeanor, tone and etiquette is required.
  • Excellent verbal and written communication skills.
  • Ability to build relationships with clients, consumers and coworkers.
  • Good diplomatic skills and tact during stressful situations.
  • Strong desire and passion to help people.